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Privacy Policy

DXN Customer Privacy Policy

In those pages we describe the management of our web site as regards processing the personal data of users that visit us.

This information is also made pursuant to Regulation (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 to those who interact with DXN’s web services, which can be consulted at:

The disclosure is intended to describe to customers how DXN collects, uses, discloses, transfers and stores data, as well as the type of data that is collected and the purpose, data protection measures collected, which requires express consent for the processing of data, and access rights, consultation, correction and control that is the responsibility of the user.

DXN’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by DXN anytime you interact with DXN, such as when you visit our website, when you purchase DXN products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at DXN, and we go to great lengths to protect it.


For the purposes of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016

  • (1) “personal data” means any information relating to an identified or identifiable natural person (“data subject”);

  • (2) “processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

  • (3) “profiling” means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements;

  • (4) “filing system” means any structured set of personal data which are accessible according to specific criteria, whether centralised, decentralised or dispersed on a functional or geographical basis;

  • (5) “controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law;

  • (6) “processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller;

  • (7) “recipient” means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not.

  • (8) “third party” means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data;

  • (9) “consent” of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;

  • (10) “representative” means a natural or legal person established in the Union who, designated by the controller or processor in writing pursuant to Article 27, represents the controller or processor with regard to their respective obligations under this Regulation;


Any personal data provided or collected through the operations you will perform with DXN will be processed by DXN Marketing Sdn Bhd Wisma DXN, 213, Lebuhraya Sultan Abdul Halim, 05400 Alor Setar, Kedah Darul Aman, Malaysia .


Each DXN branch is designated responsible for processing under Articles 27 and 28 of REGULATION (EU) 2016/679 for the processing of the data of the respective country


For the international character of its business, DXN processes and retains personal data outside the EU, at the DXN headquarters in Alor Setar, Kedah Darul Aman, Malaysia. We are therefore required to ask you to agree to this. If you do not agree, we will be unable to submit any request you wish to make through this site. If you agree, you do so by allowing us to use your information ONLY to submit your request or agree that DXN will continue to use your data for subsequent contacts (always respecting the Privacy Policy below).


We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about. If you do not want DXN to keep you up to date with DXN news, software updates and the latest information on products and services click and update your personal contact information and preferences.


Navigation data

The information systems and software procedures relied upon to operate this web site acquire personal data as part of their standard functioning; the transmission of such data is an inherent feature of Internet communication protocols.

Such information is not collected in order to relate it to identified data subjects, however it might allow user identification per se after being processed and matched with data held by third parties.

This data category includes IP addresses and/or the domain names of the computers used by any user connecting with this web site, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of such requests, the method used for submitting a given request to the server, returned file size, a numerical code relating to server response status (successfully performed, error, etc.), and other parameters related to the user’s operating system and computer environment.

These data are only used to extract anonymous statistical information on website use as well as to check its functioning; they are erased immediately after being processed. The data might be used to establish liability in case computer crimes are committed against the website; except for this circumstance, any data on web contacts is currently retained for no longer than seven days.

Data provided voluntarily by the user

There are a number of situations in which your personal information may help us give you better products.

For example:

  • • We may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product.

  • • When you interact with DXN, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the DXN products you own, such as their product name and date of purchase; and information relating to a support or service issue.

  • • We also collect information for market research purposes – such as your occupation and the favourite product- to gain a better understanding of our customers and thus provide more valuable service.

  • • We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.

  • • We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve DXN’s products.

Your DXN ID and related information

The DXN website, as well as DXN services such as DXN e-World, allows you to create an “DXN ID” based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here’s how it works: You create a personal profile – providing your name, phone number, email address, and in some cases your mailing address or a credit card number – and choose a password for security. The system saves your information and assigns you a personal DXN ID – in many cases simply your distributor Code, because it’s unique and easy to redistribute. The next time you order from the DXN e-World, all you need to do is enter your DXN ID and password; the system looks up the information it needs to assist you. In addition, if you update the information associated with your distributor code it will be available for all your transactions with DXN globally.

Shared information on forums and chat rooms on a DXN site

If you use a EDC Forum or chat room on an DXN website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. DXN is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, DXN will collect that information from your interaction and the information will become publicly available.


DXN does not sell or rent your contact information to other marketers.


To help us provide superior service, your personal information may be shared with legal entities within the DXN group globally who will take steps to safeguard it in accordance with DXN’s privacy policy.


There are also times when it may be advantageous for DXN to make certain personal information about you available to companies that DXN has a strategic relationship with or that perform work for DXN to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with DXN’s policies, except if we inform you otherwise at the time of collection. For example, when you make the online purchase you authorize DXN and its carrier to exchange the information that you provide during the delivery process to carry out service. If you are approved for service, your account will be governed by DXN and its carrier’s respective privacy policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the DXN website.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.


As is standard practice on many corporate websites, DXN’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

Please note that certain features of the DXN website will not be available once cookies are disabled.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. DXN will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the DXN website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.


Personal data is handled with automated tools for the time strictly necessary to achieve the purposes for which they were collected.

Specific security measures are observed to prevent data loss, misuse or incorrect use and unauthorized access


DXN takes precautions – including administrative, technical, and physical measures – to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The DXN e-World and use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from DXN e-World, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers.

However, you will be responsible for any user ID or password that is used on our web site. You should take due care to protect them.


DXN assures that the information regarding users remains available to the company for as long as is strictly necessary for the purposes for which they have been dealt with, or for a longer period if provided under the terms of the contract or an applicable rule, however, the appropriate safeguards.


DXN has systems to maintain the correct, complete, and up-to-date personal information for the purposes for which they are used.


Users may ask the data controller to have access to personal data and to rectify or erase them or to limit their treatment or to oppose their processing in addition to the right to data portability


You can help us ensure that your contact information and preferences are correct, complete, and up to date by checking

You can request personal data rectification or the integration of incomplete personal data, including providing a supplementary statement.


You can ask for personal data to be deleted if personal data is no longer needed for the purposes for which they were collected or otherwise processed.

In case of withdrawal of consent to the treatment we will be unable to submit any request you wish to make through this site.

If you have any questions or concerns about DXN’s Privacy Policy or Data Processing, or if you wish to file a complaint for a possible violation of local privacy laws, please contact us by phone or mail.